Frequently Asked Questions
Everything you need to know about shopping with Moonlight And Sage Shop.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your items ship, we will send a second email containing a tracking number so you can follow your package's journey.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. International shipping times vary by location, typically ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products ethically sourced?
At Moonlight And Sage Shop, we prioritize working with suppliers who adhere to fair labor practices and sustainable sourcing methods to ensure our products align with your values.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly, but we will do our best to accommodate changes if you contact us within 2 hours of placement. After that window, the order may have already entered the shipping process.